Exchanges & Returns
Artisans LLC has a 30-DAY RETURN POLICY, which means you have thirty (30) days from the date you receive your item to request a return. 

Further, returns are eligible for EXCHANGE OR STORE CREDIT ONLY; no cash or credit refunds will be issued – except when pre-approved by Artisans. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the original receipt or proof of purchase. 

To initiate a return, please contact us at shop@artisansgifts.com to request a return material authorization (RMA). If your return is accepted, you will be responsible to package and ship your item prepaid to Artisans. Items sent back to us without an RMA number will not be accepted. Returns need to be sent to the following return address:

Artisans 
433 Massachusetts Avenue
Indianapolis, IN, 46204

Refunds
As stated above, returns are eligible for exchange or store credit only; no cash or credit refunds will be issued; except in special cases that are approved by Artisans. 

But in the case that a refund associated with an exchange or a return is approved by Artisans, it will be refunded on your original payment method and should arrive within ten (10) business days from the time Artisans initiates the refund. Please remember that it can take some time for your bank or credit card company to process and post the refund to your account. 

If more than fifteen (15) business days have passed since we’ve processed your refund, please contact us at shop@artisansgifts.com.

Exceptions / Non-returnable Items
Certain types of items cannot be exchanged (or returned), including:

• perfumes (such as Zodica Perfumery),
• room sprays, 
• air fresheners, 
• perishable goods (such as food, flowers, or plants), 
• custom products (such as special orders or personalized items), and 
• personal care goods (such as beauty products). 

Also, we cannot accept returns on sale items or gift cards.

Please get in touch with us if you have questions or concerns about the return status of an item you are interested in purchasing. 

Damages / Issues with Shipments
Please inspect your order upon receipt and contact us immediately by email at shop@artisansgifts.com if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and correct it.

European Union 14 Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within fourteen (14) days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Contact
You can always contact us for any damages, exchange or return question at shop@artisansgifts.com.